Last updated: 15 September 2026
1. Introduction and definitions
These Terms govern your access to sterling-experts.co.uk and your use of the educational support available through it. By accessing the website or purchasing Services, you agree to these Terms.
In these Terms:
- “Platform” means the website through which the Services are offered.
- “Services” means all educational support and related services, including editing, proofreading, reviewing, consultation, and feedback guidance.
- “We”, “our”, and “us” mean the operators of the Platform.
- “User”, “client”, and “you” mean any person accessing the Platform or using the Services.
- “Editor” means an independent contractor who provides Services through the Platform.
2. Educational support services
The Services are intended to help users improve clarity, structure, coherence, language, presentation, and understanding of their own content.
Editors may provide proofreading, editing, critical feedback, explanations, and subject-related guidance. They do not undertake assessments on a user’s behalf. You remain responsible for all decisions, research, arguments, conclusions, and content submitted to your institution.
The exact scope of each Service will be based on the request details agreed before payment.
3. Eligibility and Editors
You must be at least 18 years old and legally capable of entering into a contract to use paid Services. By making a request, you confirm that the information you provide is accurate and that you are authorised to share the relevant content.
Editors are independent contractors and not our employees, partners, or representatives. We may select or replace an Editor where reasonably necessary to provide the agreed Service. Your contract for Services remains with us unless we clearly inform you otherwise before purchase.
4. User responsibilities and acceptable use
You must provide complete and accurate request details, reasonable instructions, and any necessary supporting content. You must respond promptly where clarification is required.
You must not use the Platform or Services:
- for unlawful, fraudulent, abusive, or misleading purposes;
- to infringe another person’s intellectual property, privacy, or confidentiality;
- to introduce malware or interfere with the Platform’s operation;
- to misrepresent another person’s content as your own;
- to avoid institutional rules or facilitate educational misconduct; or
- to harass Editors, staff, or other users.
You remain solely responsible for checking whether the Services are permitted by your institution and for complying with all applicable policies, regulations, and laws.
5. Communication, timeframes, and follow-up adjustments
We may communicate with you through email, telephone, SMS, messaging services, or Platform-based chat using the contact details you provide. You are responsible for keeping those details accurate and checking your messages regularly.
Any estimated service timeframe depends on the scope and complexity of the request, the quality of the information supplied, and your timely responses. We will make reasonable efforts to meet an agreed schedule but cannot guarantee uninterrupted availability or a particular delivery time where circumstances outside our reasonable control arise.
Reasonable follow-up adjustments may be provided where the assistance does not reflect the original agreed instructions. Requests that introduce new content, requirements, or scope may involve an additional charge and timeframe.
6. Pricing and payment
Pricing may vary according to the complexity, subject area, level of support required, volume of content, and requested timeframe. The applicable price will be shown or communicated before payment.
All charges are processed in Pounds Sterling (GBP). Full payment may be required before the Services begin. Available payment methods may include debit card, credit card, Apple Pay, and Google Pay.
Third-party payment providers may apply their own charges, currency conversion rates, or terms. We are not responsible for fees imposed directly by your bank or payment provider.
7. Cancellation and refunds
Where the Consumer Contracts Regulations 2013 apply, you may have a legal right to cancel within 14 days of entering into the service contract. If you expressly ask us to begin during that period, you may be required to pay for Services already supplied. Your cancellation right may be lost once the Services have been fully supplied, provided you requested early performance and acknowledged this consequence.
Refund requests must be sent to the support email address below and should include your request reference, payment details, the reason for the request, and relevant evidence. We will review the request, the agreed scope, communications, Services supplied, and any concerns raised. Refunds are assessed individually and are not automatic.
A full or partial refund may be considered where:
- a duplicate payment was made, in which case the duplicate amount will be refunded;
- we cannot provide the agreed Services;
- the Services materially differ from the agreed scope;
- a significant delay was caused solely by us; or
- cancellation or refund rights apply under UK law.
A refund may be refused where:
- the Services were supplied as agreed;
- dissatisfaction is based only on a grade, assessment result, personal preference, or outcome that was not guaranteed;
- you supplied inaccurate, incomplete, or delayed information;
- you changed the request after the Services began;
- concerns were not reported within a reasonable period; or
- the Platform or Services were misused.
You must contact our support team and allow a reasonable opportunity to investigate before initiating a chargeback. This does not affect any legal rights you may have.
8. Intellectual property rights
All Platform content, branding, text, graphics, software, and other features belong to us or our licensors and are protected by intellectual property laws.
We grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to access the Platform for lawful personal use. You must not copy, resell, redistribute, reproduce, modify, or commercially exploit Platform content without prior written permission.
You retain ownership of content you provide. You grant us and the assigned Editor a limited licence to access and use that content only as reasonably necessary to provide the Services, operate the Platform, resolve concerns, and comply with legal obligations.
9. Educational integrity and disclaimers
The Services are provided for educational support, guidance, and skill development. You must independently review all feedback and decide whether and how to apply it.
We do not guarantee any particular grade, qualification, publication decision, professional benefit, or personal outcome. The Platform and Services are provided on an “as available” basis. To the extent permitted by law, we do not guarantee that access will always be uninterrupted, secure, or error-free.
Information provided through the Services does not constitute legal, financial, medical, or other regulated professional advice.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable UK consumer protection legislation.
10. Liability and indemnity
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability that cannot legally be excluded or limited.
Subject to these exceptions, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by inaccurate instructions or user conduct, institutional decisions, or failures caused by third-party systems outside our reasonable control.
If you use the Services as a consumer, we are not responsible for business losses. If you use them for business purposes, our total liability arising from the relevant Services will not exceed the amount you paid for those Services, to the extent permitted by law.
You are responsible for reasonable losses, claims, or costs directly caused by your deliberate unlawful use of the Platform, infringement of third-party rights, or serious breach of these Terms. This provision applies only to the extent permitted by applicable law.
11. Privacy, third-party services, and service interruptions
We process personal information in accordance with our Privacy Policy and applicable UK data protection law.
The Platform may use or link to third-party services, including payment processors and communication providers. Their separate terms and privacy practices may apply. We are not responsible for third-party websites or services that we do not control.
We are not liable for delay or failure caused by events beyond our reasonable control, including internet outages, cyber incidents, natural disasters, industrial disputes, government action, serious illness, or failures of essential suppliers. We will take reasonable steps to reduce the effect of such events.
12. Suspension, termination, and changes
We may suspend or terminate access where you breach these Terms, misuse the Services, fail to make payment, engage in abusive conduct, or create a legal, security, or operational risk.
You may stop using the Platform at any time. Ending access does not affect rights, payment obligations, or liabilities that arose beforehand.
We may update these Terms to reflect legal, regulatory, operational, or service changes. Updated Terms will be posted on the Platform with a revised date. Material changes will apply prospectively, and we will provide reasonable notice where required by law.
13. General provisions, disputes, and contact
If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect. A failure to enforce any provision does not waive the right to enforce it later.
These Terms, together with the Privacy Policy and the agreed request details, constitute the entire agreement between you and us concerning the Services.
If a dispute arises, you should contact us with full details. Both parties will attempt to resolve the matter informally and in good faith before commencing proceedings.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Subject to any mandatory consumer rights concerning where proceedings may be brought, the courts of England and Wales shall have jurisdiction.
Email: [email protected]